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An expert outsourcer with that in-house feel.
Our award-winning agents support New Economy and Blue Chip brands, seamlessly convert service to sales, and dynamically accelerate lifetime customer value.
Best Place to Work 2020
Nearshore Company
of the Year
Growth
Excellence Leadership
Award
Customer Value
Leadership Award in
North America.
Satisfaction from “hi” to “bye”!
Serving clients from 34 service delivery locations across the globe, including the Middle East, North Africa, Europe and North America, we at ibex. are laser-focused on our performance to maintain the trust we have gained.
Voice Support
Chat Support
Email Support
Technical Support
Telesales
Back-Office
Content Moderation
Where there’s ibex. there is a way.
Converting leads into customers is a piece of cake with the utilization of the top-of-the-line tech and the best customer reps in the industry. Combining artificial intelligence with human power can do wonders, and we have been proving it for decades.
We train & motivate highly engaged
brand support champions.
Cherry-picked agents that undergo rigorous training to comply with our high standards of customer experience.
We’re here to build success stories
out of trust and collaboration.
You can’t upsell a customer if they don’t trust you. We make sure our agents exemplify the best in your brand, quickly and effectively solve issues on the first pass, then set the table for what to sell next.
Leaving no stone unturned
Maintaining the relationship with customer is key to expanding lead generation. Closing a sale is not enough. Going over-the-top for our customers is our secret recipe for staying the leaders of industry.
Excellence
Delivered
Our teams present their top-notch performance at any time of the day and across all channels.
Winning
At Every Front
Our CX teams deliver the best CSAT, lowest AHT and multifold ROI.
Thought Leadership
& Innovation
Our value addition attracts business leaders to become invested in your brand.
An eye for
Analytics
Our business intelligence team is ready to analyze your data and transform it into actionable insights.
Industries Served
Technology
Streaming
Delivery
eComm
Retail
Fintech
Hospitality
