Leapfrog the competition withour custom IT solutions in MENA .
where we simplify complex tech it-processes,
ensuring your digital path is effortless and
demand reaches unprecedented peaks.
Optimal solutions await your discovery.
Technology Solutions that Stand Out
IT outsourcing services in MENA give you access to cutting edge technology that helps bring economies of scale to your operation. Even as your customer base grows, you can maintain the efficiency and effectiveness clients are looking for.
At ibex. we have developed all of our IT services in MENA with emerging trends in the customer service domain, and the entire CLX journey, in mind. Our services and tools create a seamless customer experience that’s tailor made for your company’s needs.
Reduce the noise and hassle, Focus on your USPs
Benefit from the value addition our seasoned technologists bring to the table.
01
IT Security
Vulnerability Assessment, IT AMC services, Risk Assessment & Mitigation, Pen Testing, Incident Response Vigilance, SEAM solution
02
Network Ops
Net Security, Switching and Routing, Firewall Management, Network Diagram Diagnostics, ACL, VPN Management
03
Server Ops
RAID storage management, VM management, DNS Management, Cloud Management
04
Software Development
The best IT solution in MENA. compliant coding and development practices, complete suite of development languages, and an experience roster of specialists.
05
Cloud Services
Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Anything as a Service (XaaS)
06
IT Infrastructure
Back Office, Access Control, Remote Support, Patch Management
Helping you sow the seeds of success
Featuring best-in-class agents, disruptive technologies, and enhanced IT security, ibex’s Technology CX solution pairs the power of an industry-
tested CX performance engine with the innovation at the heart of your brand.
Speed
We build your CX teams to hit key KPIs quickly and consistently, ensuring there’s no gap in CX output once ibex is switched on.
Flexibility
Our teams are ready to start small and ramp big. Our deep industry expertise means we’re able to pivot at a moment’s notice, keep pace with your innovation, and provide continuous performance for any situation, at any touchpoint.
Adaptability
Rooted in industry experience and our in-house dev team, innovation is as big a part of our operations as it is yours.
Our technology and teams enable us to seamlessly pivot our operation to align with expanding work types or LOBs, optimizing quickly for shifting growth needs, issue demands, and changing CX channel requirements.
Predictability
Anyone can do well on a single program, but delivering consistent performance outcomes time and time again depends on a battle-tested methodology for repeatable, predictable, and reliable program execution that you can set your watch to.